Please find answers to several “Frequently Asked Questions” to our customer service service.
Our consumer reflexes or some of the difficulties we face show similarities. You will probably find on this page the answers to your questions about our company and our products. We highly recommend you to review this page before contacting our customer service. If you still need help, please feel free to reach us. We welcome your questions and feedback. Our Customer Service is here to help you!
If you click the “Lost password” button and enter the email adress that you used while signing up or your user name, you will receive a link to create a new password via email.
Attention! This link may also appear in the “Spam” or “Junk” box of your e-mail account, if you do not receive our e-mail with a password reset link within 5 minutes, please check these boxes as well.
If you cannot be found at the delivery address on the day of arrival, the shipping company will leave an advice note to your door/your postbox. On this advice note you’ll find all the necessary information.
You should be aware that your purchase will be kept at the distribution office of shipping company for a defined period, if they can’t find you at the delivery address after a 2nd attempt. If you don’t pick it up from this office, they’ll return your package us. In this case, we will re-ship the item with a shipment fee.